Transportation Assistance Appeal

As previously announced prior to the Fall 2024 semester, Buffalo State University no longer subsidizes NFTA Metro Bus and Rail (MetGo) passes as part of the broad-based undergraduate transportation fee. MetGo Passes are now available for purchase at the Buffalo State Bookstore. 

Acknowledging that some students with financial needs may still require MetGo passes for transportation, one-time funding has been identified with the aim to address the most pressing needs until a long-term solution is established. 

To this end, the university has instituted a Transportation Assistance Appeals Committee that will oversee a process of accommodating such transportation needs during this transitional period.

This process will allow students to present information or documentation demonstrating their genuine need for transportation assistance.

Current undergraduate students can request assistance in acquiring a MetGo Pass by completing the Transportation Assistance Appeal Form, providing comprehensive details about current financial standing, academic commitments, employment status, or any other relevant factors that the student may wish to be considered. 

Each application will be reviewed on a case-by-case basis, and the decisions will be communicated to you within 30 days of submission. The committee’s primary objective is to ensure equitable access to transportation for all students. 

• What is a bus pass appeal?

  It allows students or users to provide additional information or clarification to support additional cases.

• Who is eligible to submit a bus pass appeal?

  Any undergraduate student who needs transportation to and from the university or any university-stationed activities (internship, student teaching, etc.)

• How do I submit a bus pass appeal?

  Appeals can usually be submitted online through the transportation services website. You must fill out an appeal form and provide any relevant documentation supporting your appeal.

• What documents are required for the appeal process?

  Required documents may include financial aid information, transportation information, or any other materials demonstrating your need for a bus pass or your eligibility under the program’s guidelines.

• What is the deadline for submitting a bus pass appeal?

  It’s essential to check the specific dates on the transportation services website or in your appeal instructions.

• How long does it take to process a bus pass appeal?

  Processing times can vary, but appeals are usually reviewed within 10-15 business days of submission. Once the review is complete, you will receive a notification regarding the decision.

• Will I be notified of the appeal decision?

  You will be notified of the appeal decision via email or the communication method specified on your appeal form.

• What should I do if my appeal is denied?

  If your appeal is denied, you may have the option to submit a second appeal or provide additional information for reconsideration. Contact the transportation services office for details on further steps.

• Who reviews the bus pass appeals?

  A committee generally reviews appeals. The decision is based on the information provided in your appeal and relevant policies.

• Can I check the status of my bus pass appeal?

  No, the committee will contact you once a decision has been made.